I just placed an order, when will it ship?
We try our best to process and ship orders within 48 business hours.We try our best to ship items as fast as we can. 

Tracking numbers will be updated days after your order has been shipped. If you don't have a tracking number after 7 business please email us at care@pippbaby.com.

I am not in love with my order, can it be returned? What if there is an issue?

If something isn't right with your purchase, please let us know as soon as possible. We're a small team who want to make it right!

We have a worry free 30-day return + exchange policy. Please view our return here: policy https://pippbaby.com/policies/refund-policy

Can I cancel my order?
Yes. You must cancel your order before it ships. Please email care@pippbaby.com for any questions regarding cancellation.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email with the correct address and we will take of it! No refund will be given after 24 hours of incorrect submission.

How long does shipping take?
At this time, the average shipping time is 2-4 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to care@pippbaby.com and we will be happy to assist you in any way we can.